This page provides our members with access to archived webinars provided by ASQ's Human Development and Leadership Division for their personal or professional use. To view an archived webinar, click the title of the archived webinar (registration may be required to view). In some cases, you may need to install GoToMeeting Codec which allows you to watch the recorded meetings using Windows Media Player 9 or higher without subscribing to GoToMeeting.
Climbing Mt. Kilimanjaro: Insights into Building Leadership CapacityPresented by: CarolAnn Wolfgang, PhD
Join CarolAnn as she describes leadership lessons reinforced as she prepared for and climbed Mt. Kilimanjaro in the summer of 2015. |
Change Leadership Part 1Presented by: Kimberlee Williams
Learn the simple yet powerful framework that will help you move from being a pair-of-hands to a strategic leader (and reap the rewards of doing so). 
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Change Leadership Part 2Presented by: Kimberlee Williams
Continue learning about the 7 Strategic Engagement skills and use the assessment to understand your capability in each area.
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Deming's Profound Knowledge for Leadership: We are still not "out of the crisis" (January 2016)Presented by: Brooks Carder and Marilyn Monda
Learn about each branch of Deming’s Profound Knowledge including showcasing a leader that embodies its principles. Slides are available for download below. Note: Audio unavailable due to quality issues with the recording.
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Your World is not Red or Green - Your Dashboards Shouldn't Be EitherPresented by: Ralph "Rip" Stauffer
Learn the ins and outs of business and operational dashboards, talk about things to avoid and why, and present some basic principles of visual perception, graphic presentation and quality management that should inform your dashboards and make them more effective tools for management.
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Facts Tell and Stories SellPresented by: Rosemarie Christopher
Join Rosemarie as she presents facts about Service Quality Leadership and sell stories about becoming an influencer leader in today’s workplace. | ||||
Strategy Realization: Key Success Factors to Fully Realize the Benefits of Strategic InitiativesPresented by: Kimberlee Williams
Discover the seven key capabilities research shows are associated with improved initiative success rates. In addition, learn about the Strategic Engagement Skills for Professionals Leading Change program that will help you develop your skills (optional certification) and improve the realization of your organization's initiatives. |
Quality and Well-Being - The Key to Opening the BrainPresented by: Dr. Jesus Gilberto Concepcion Garcia
Join Jesus as he highlights the relationship between physical fitness and intellectual fitness, and helps to better understand the structure that underlies them. This broader ability to view things from a systems perspective should help you to understand and chart the path to your own personal well-being state. Note - File is audio only. |
Some thoughts on Sustaining Continuous Improvement DeploymentPresented by: Ken Feldman, Ph.D.
Learn how to sustain continuous improvement deployment in your organization through DSIE (Do, Skills, Intrinsic Motivation and Extrinsic Motivation). Note - Audio currently unavailable.
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Leading Teams (From the Front or From Within) - A Three Part Webinar Series
Presented by: Gregg Oliver
Learn through this series of three one-hour webinars on keys to a strong foundation in working within teams to produce outstanding results. Each installment covers different elements of those things with which a leader must be concerned.
Learn through this series of three one-hour webinars on keys to a strong foundation in working within teams to produce outstanding results. Each installment covers different elements of those things with which a leader must be concerned.
Innovation Tools for Quality Teams - A Three Part Webinar Series
Presented by: Michael Cardus
Learn through this series of three one-hour webinars about how to think about innovation in the context of work. The first part explores the notion that creative thinking is a critical skill required by all people within their roles at work. It is often done by trial and error – the thinker creates an idea and determines if it will work. Not only is trial and error limited by personal knowledge, thinking is also constrained by a “stuckness” in how things are and how they should be. In the second part, we go on to explore how every company, team and person has established patters of What, Where, When, Who and How something gets done. It ranges from simple things like arriving at work and when we break to complex things like employee onboarding and hiring practices. Taking time as a team to challenge the existing assumptions and work to create small steps, can break inertia (stuckness) in how your project team operates. While creating a shared understanding of ‘why we are here’ and how we can improve things. In the last part, explore DTC operator as a tool for working with teams that feel stuck or just cannot move out of their own way to explore the system and problem in a different way. It allows people to work in extremes and through those extremes they see possibilities that felt silly or just wrong before.
Learn through this series of three one-hour webinars about how to think about innovation in the context of work. The first part explores the notion that creative thinking is a critical skill required by all people within their roles at work. It is often done by trial and error – the thinker creates an idea and determines if it will work. Not only is trial and error limited by personal knowledge, thinking is also constrained by a “stuckness” in how things are and how they should be. In the second part, we go on to explore how every company, team and person has established patters of What, Where, When, Who and How something gets done. It ranges from simple things like arriving at work and when we break to complex things like employee onboarding and hiring practices. Taking time as a team to challenge the existing assumptions and work to create small steps, can break inertia (stuckness) in how your project team operates. While creating a shared understanding of ‘why we are here’ and how we can improve things. In the last part, explore DTC operator as a tool for working with teams that feel stuck or just cannot move out of their own way to explore the system and problem in a different way. It allows people to work in extremes and through those extremes they see possibilities that felt silly or just wrong before.
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Part 1: Thinking Differently – Enabling Innovation Specific Tool Nine Windows
Understand various uses of Nine Windows, a TRIZ inventive problem solving tool including the use of Nine Windows to break “stuckness” in thinking & view solutions from a systemic level.
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Part 2: Broadening Assumptions to Find a Better Way Specific tool Current Method :: Better Way
Understand various uses of the Current Method :: Better Way Matrix to illicit feedback from various people who work at the site of the problem.
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Part 3: Seeing Problems Differently. Results in Different Solutions - Specific tool DTC (Dimensions, Time, Cost) Operator
Understand various uses of DTC Operator to find inventive solutions to challenges. Note: Presentation unavailable at this time. | ||||||
Your Personal Quality Trainer: Deming’s Theory of Profound Knowledge Applied to Self-development (June 2016)Presented by: Richard Uphoff
Learn how to apply Deming’s system to your own personal development. Through examples, personal stories and actionable tips, learn tools and critical questions to advance your own development and think about yourself in new ways.
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Presented by: Kemi Sorinmade
Learn the strategies to grow into a leader that can connect with others so that you can communicate in a way that gets your message across, inspires action from others and help you achieve better results.
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Intro to Organizational Cultural Change: Leadership Structures, Power, Accountability, and RolesPresented by: Mark R. Jones
Understand three models (Single-Point Accountability, Responsibility-Accountability-Authority, and Sponsor-Agent-Target-Advocate) and how they can be useful in helping QA practitioners to navigate and transform organizational cultures.
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You, your ego and role - Preventing conflicts at workPresented by: Marc Macot
Learn about how you and your ego interact and how to identify when your ego may be detrimental and react accordingly. Based on observations of work related behavior and conflict issues between coworkers, Marc discusses one of the underlying factors allowing conflicts to be generated: ego or the lack of control over it.
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Leading Through Conflict: Connecting, Collaborating, and Innovating Across GenerationsPresented by: Carolann Wolfgang and Marilyn Monda
Learn about typical generational stereotypes, how you can get past them, and if these stereotypes can lead to conflict in your workplace. Also learn about our newest Workshop Retreat "Leading through Conflict".
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ASQ Going GlobalPresented by: Luz Maria Karg, Luis Cividanes and Js. Gilberto Concepcion
Listen to an active conversation between the ASQ Latin America general manager, a country counselor (who is also the global chair for human development & leadership division) and a local member community (LMC) chair who discuss going global in ASQ.
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HD&L Town Hall and 2017 Kick-offPresented by: Wanda Sturm
Join us to learn about the divisions 2016 achievements and our plans for 2017. In this interactive town hall style webinar where HD&L Division Chair, Wanda Sturm, discusses: 1) HD&L Division 2016 Accomplishments 2) HD&L Division Plans for 2017 3) Introduction of HD&L Leadership team 4) Volunteer Opportunities to make HD&L division GREAT |
Words We Use and What They Say About UsPresented by: Kam Gupta
Learn about the energy behind the words we use, the energy we want to reflect in our conversations, and how they impact our relationships. In 2017, make life brighter all around you by the words you use.
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Coaching: A Leadership Perspective for Quality ProfessionalsPresented by: Kam Gupta
Coaching is a very powerful personal and organizational tool. Explore the concepts, the tools and the beliefs that make coaching so powerful
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Employee Motivation Webinar SeriesPresented by: Brooks Carder, Ph.D.
Many leaders are challenged in finding ways to successfully motivate employees. This two part webinar series is based on our Employee Motivation Primer also written by Brooks Carder, Ph.D.
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The Gift of Quality: How to make the World a Better Place Presented by: Mark R. Jones, Ph.D.
Quality Management when applied as a leadership and human development approach, can make the world a better place by training practitioners to demonstrate how individuals, organizations, and communities can plan, assure, measure, and improve well-being (health and wellness). This webinar uses a quality management lens as a human development approach to achieving "well-being" as the quality (state or condition) of individual and organizational health and wellness. |
Evolution of Leadership TheoryPresented by: Jeff Kahne, PhD
This webinar provides an overview of the study of leadership, theories, research and models. Key learnings include: - Leadership vs Management, Role vs Position - How the study of leadership has changed over time - How situation dictates leadership style and behavior - Overview of several models of leadership with a discussion of pro/cons |
Secrets of Building Influence in your Team and CompanyPresented by: Anna Tsui
This webinar discusses common bottlenecks technical professionals face in terms of building influence and buy-in. Participants will learn specific tools to begin to cultivate influence in their professional and personal lives. |
Tips for using LinkedIn that Every Quality Professional Should KnowPresented by: Stephanie Gaulding
This webinar demonstrates how you can use LinkedIn to benefit you as a quality professional from information gathering and knowledge sharing to building stronger networks with other quality professionals. |
Leadership - A Look Through Our BoK LensPresented by: Wanda Sturm
This webinar discusses leadership through the lens of HD&L Division BoK. Wanda discusses viewing your organization as a system and some key leadership components to bring that system together and achieve success and results. |
How Mature is Your Quality Culture?Presented by: Dr. Charlie Barton
This webinar discusses using Crosby’s Quality Management Maturity Grid and the Baldrige Excellence Framework to help you empirically identify what you are doing well and where you need to improve your organization's culture. |
Developing and Environment of InnovationPresented by: Erin Urban
This webinar discusses how to find the joy of creative thinking, avoid the pitfalls of the Groupthink ideal, and successfully build an environment that supports diversity as well as innovation in a hectic corporate climate. |
Well-Being Your Unique Journey to Success - A Two Part Webinar Series
Presented by: Dr. Jesus Gilberto Concepcion Garcia
This webinar series discusses the importance to know some basic science in order to understand, quality, management, leadership and well-being. |
Negotiation and Self-Advocacy at WorkPresented by: Ashley Pare
This webinar is packed with actionable insights on negotiation and self-advocacy at work including how to articulate your value and timing of your ask. |
10 Ways to Increase Morale and MotivationPresented by: Rick Denley
This webinar will provide you with 10 tips to help you: understand the impact of workplace morale, identify the nature of motivation, and how a leader can influence it positively. |
Uncovering the 4 Phases of a Booked Solid Long Term NetworkerPresented by: Paula Hope
This webinar will help you pinpoint your progress in developing your network for long term success. You will uncover the gaps in your personal marketing progress and the opportunities that are available to you to play more, work less and be booked solid by referral. |
Enabling Conversations for Quality with the OBREAU TripodPresented by: Don Dunoon
This webinar will provide you with an awareness of default practices that tend to hamper conversations on tough issues, an appreciation of the three OBREAU practices, and lastly, ideas on how to prepare for conversations on tough quality-related issues – and on virtually any other issues of concern. |
But we had it planned so well...?! The Gap Between Planning & ExecutionPresented by: Sidita Hasi
This webinar will help you understand what causes the gap between strategy planning and implementation and what to do about it. |
Managing Time for Maximum ResultsPresented by: Kiran Mann
This webinar will teach you about six principles of time management which you can use to to help you better manage your time resulting in better results. |
The Value of Collaboration in Walking Quality talk throughout your OrganizationPresented by: Babette Ten Haken
This webinar shows you how to leverage your Quality toolkit and skills and fulfill a new, collaborative and customer-focused role at the business table. |