Leading through Conflict: Connecting, Collaborating and Innovating Workshop
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Just imagine…. You are leaving a meeting that was intense. There were many opinions being voiced, differing agendas, and nothing was able to move forward. You think to yourself, “This is an important decision time, with greater business impact than ever and we can’t get anywhere! Those young people don’t seem to care! My colleagues are only thinking about their own projects. People are frustrated and impatient and it’s just conflict after conflict!” How would you feel? Aggravated? Helpless? Discouraged? |
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Now, imagine instead…
You are leaving a meeting that was intense. Everyone felt acknowledged and conflicts became a way to find new creative ideas in the group. You think to yourself, “This is an important time and we have hope that we’ll come up with a solution. People actually seem eager to learn how they can contribute and talk about their real interests. My work colleagues are all on the same page, no matter what department they are in, and we all seem to be able to make it happen!” How would you feel after this?
What a difference from the first scenario…....and it’s possible!
With easy to follow lessons, self-surveys, guided group and individual practice, course materials and more, you’ll come out of this workshop armed with everything you need to better understand generational differences and how to facilitate workplace conflict. You will learn strategies for solving conflict before it escalates into something bigger. Your confidence in being able to truly empathize with those different from you will grow. You’ll graduate to better understanding of conflict and how to negotiate through it.
You are leaving a meeting that was intense. Everyone felt acknowledged and conflicts became a way to find new creative ideas in the group. You think to yourself, “This is an important time and we have hope that we’ll come up with a solution. People actually seem eager to learn how they can contribute and talk about their real interests. My work colleagues are all on the same page, no matter what department they are in, and we all seem to be able to make it happen!” How would you feel after this?
What a difference from the first scenario…....and it’s possible!
With easy to follow lessons, self-surveys, guided group and individual practice, course materials and more, you’ll come out of this workshop armed with everything you need to better understand generational differences and how to facilitate workplace conflict. You will learn strategies for solving conflict before it escalates into something bigger. Your confidence in being able to truly empathize with those different from you will grow. You’ll graduate to better understanding of conflict and how to negotiate through it.
Leading through Conflict Workshop is for you if:
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About the Workshop
Well Researched Content
This program is designed around the latest research in Tested Negotiation Processes and Conflict Management Tools and Techniques.
Practical, Highly Interactive Approach and Specific Conflict Management Skills
There will be two days of concentrated learning and practice including individual, dyad, and group exercises aimed at providing these benefits and more:
This program is designed around the latest research in Tested Negotiation Processes and Conflict Management Tools and Techniques.
Practical, Highly Interactive Approach and Specific Conflict Management Skills
There will be two days of concentrated learning and practice including individual, dyad, and group exercises aimed at providing these benefits and more:
- The latest research on conflict stragegy
- How to leverage your own conflict style
- The value of conflict – how to turn conflict into innovation
- The use of conflict exploration techniques
- How to build interpersonal trust
- How to resolve long term issues
- How to turn team conflicts into productive discussions
- How to plan to address conflict in a calm, collaborative manner
- Complementary Webinars and Consulting
Preview the content
Click to download the primer!
Our workshop leaders, Marilyn and Carolann, want to inspire you to a new way to define conflict, to explore and appreciate the value that comes from conflict, and to see the potential that constructive dialogues can offer you in the workplace, in the community and to your family.
In this primer, they present a roadmap with actionable steps to guide you through conflicts as quality professionals. Consistent use of this roadmap will help you as a quality professional by increasing your engagement and connection with those around you and with your work. Practicing the skills may be awkward at first. Mastery of this topic may take years. But with a little practice and the use of the roadmap’s guiding principles to lead through a conflict can quickly make a difference to your professional and personal life.
In this primer, they present a roadmap with actionable steps to guide you through conflicts as quality professionals. Consistent use of this roadmap will help you as a quality professional by increasing your engagement and connection with those around you and with your work. Practicing the skills may be awkward at first. Mastery of this topic may take years. But with a little practice and the use of the roadmap’s guiding principles to lead through a conflict can quickly make a difference to your professional and personal life.
Workshop Leaders
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Carolann WolfgangCarolann has a BA (honors) in Geology from the University of Pennsylvania and a PhD in Natural Resource Management from The Australian National University. She began her conflict exploration journey dealing with water resources conflicts during her PhD. Since then she has worked internationally in the Caribbean, Australia, and Europe with a variety of organizations.
Carolann’s passion is her long-standing work as an organizational coach and advisor. As a cross-disciplinary practitioner she guides organizations into a more integrated approach to their operational programs and strategic planning efforts; saving money, time and increasing the benefits. Expert in mediation, coaching, and meeting facilitation, her style is collaborative and proactive while implementing change and continual improvement. Her strong values for self-development guide her commitment to individuals who strive to become better leaders. Marilyn MondaMarilyn has an MA in Behavioral Statistics (triple major in Psychology, Statistics and Computer Science) from Baylor University. Her BA is in Experimental Psychology from San Diego State University. She is a Certified Master Black Belt (GE) and a Certified Change Agent Level 2 (Conner Partners).
As a Quality professional for over 30 years and a psychologist and statistician by training Marilyn has spent her career fostering quality improvements in both the public and private sectors and in a variety of industries. Her practice focuses on leading across generations to achieve success in implementing process improvements. Facilitating innovative solutions to thorny problems has resulted in millions in savings and increased productivity for her clients. Marilyn’s passion for learning and fun at work is central to her philosophy of life. She enjoys working with and training quality professionals in advanced process improvement skills, such as conflict management, transactional rapid results kaizens, and how to apply the system of profound knowledge as taught by W. E. Deming. |
Workshop Information
Download the brochure to learn more!
Workshop offered in partnership
with ASQ San Diego Section. |
Leading through Conflict Workshop - Only 20 slots available!
Right now you have the first opportunity to join us. We’re offering the Generational Dialogue and Conflicts Retreat to our ASQ colleagues first and at a deeply reduced cost, limited to 20 participants! Dates: June 3-4, 2017 Location: Sorrento Valley, San Diego, CA Course Fee: $495 Registration Deadline: Registration closed. If you're interested in the class but missed this opportunity, please complete the form near the bottom of the page. |
Frequently Asked Questions
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Does this program have pre-requisites?
No, your interest in conflict management is sufficient; however, reviewing the Leading through Conflict primer is recommended. Will this program help me solve problems that I am currently struggling with? Yes. A large part of the practice sessions will be driven by specific issues you bring with you to the retreat. I don’t work in a Quality Improvement role. Is there something in this program for me? Absolutely. Even if your role is not to actively manage process improvement teams and sponsors, you will gain skills that will make you a better listener and facilitator as well as a more empathic partner across generations. |
Why do you call it a workshop?
Because it is an immersive event requiring your full attention, while at the same time being fun and engaging. Does this program count toward re-certification? Yes. You will receive CE units that count towards re-certification How will the webinars work – will I have to have any special equipment? We will be using GoToWebinar. It will be helpful, but not necessary to have a headset. I'm interesting in having the on-site workshop in my local area - is that an option? Absolutely. If you are interested in hosting this workshop in your local area (i.e. in conjunction with a local section conference or as a stand alone event), please fill out the form below and one of the workshop leaders will be in touch with you. |