Our newly redesigned website has been featured about half way through the latest ASQ TV video:
Creating and Sustaining a Culture of Quality
Not only that, but Shane Yount discusses shifting the culture by shifting our leadership tactics from the 3 P's (Proximity, Persuasion and Position (or Positional Authority) to the 3 C's (Connectivity, Clarity and Consistency) in the first half of the video while representatives from the Grand Rapids Fire Department discuss implementing the Toyota A3 tool as part of shifting their culture.
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